New Shoes Fouled Socks, Customer Claims Are Blocked.

When the new shoes that Gong Xiaojie bought just now, the trademark of the shoe leaves a mark on the socks. When bargaining, merchants agreed to return, but no matter how socks. When interviewed by reporters, businesses changed their names, and if they want to compensate for socks losses, consumers need to provide relevant credentials. According to miss Gong, on Saturday, she bought a pair of shoes at NEWBALANCE store on the 4 floor of friendship South Shopping Mall, and after shopping on the spot, she continued to shop in the mall. She bought 275 pairs of shoes. When she came to a clothing counter, she took off her shoes to try on the clothes, and found that her red socks were printed with a black mark. She picked up the shoe and compared it with the mark on the stockings, and found that the trademark on the shoes had soiled the socks. She immediately ran to NEW BALANCE store and asked for a refund. "They promised to return the goods to me at that time. But I suggest, because socks are soiled by shoes, businesses should return the loss of their socks at the same time. But the clerk said they didn't care about socks. Miss Gong believes that socks are not worth money, but businesses should give a statement rather than say "no matter". Reporters yesterday made a telephone call about the matter. A miss surnamed Feng said they promised to return the goods to miss Gong, but miss Gong's dirty socks could be washed. As for whether we should compensate Miss Gong's socks, Miss Feng said, "we are still willing to negotiate with consumers to solve the problem. If we must pay for it, Miss Gong should provide the certificate of the brand, price and purchase time of the socks.