Overview Of Cross-Border Electricity Supplier Policies

Affected by the epidemic, at least 30 countries worldwide declared a state of emergency. In addition, Amazon, Wish, speed sell, Lazada, eBay and other major cross-border e-commerce platforms have introduced related business adjustment measures. Sealing up the country, suspending the shipping, closing the warehouse, suspending sales, and eliminating the big promotion. Cross border electricity providers are facing great challenges.

To this end, from the two dimensions of national policy and platform policy, the latest information can be sorted out for reference to practitioners of cross-border e-commerce.

I. national policy

(I) North America

1. the United States

Today, President Trump said in social media that the United States and Canada have temporarily closed the border between the two countries in order to ban unnecessary traffic, but trade will not be affected by this measure.

12 days earlier, the United States announced that it banned the entry of Schengen countries from Europe to the United States except the United Kingdom since March 13th, and the ban lasted for 30 days. According to statistics, the ban will affect up to 3500 flights a week between Europe and the United States, involving a total of 3 million passengers.

2. Canada

On March 16th, Canadian Prime Minister Justin Trudeau announced that Canada would close its borders on foreign tourists to restrict the spread of new coronavirus. The ban will take effect on the 18 day, except for some passengers. All overseas passengers are prohibited from entering Canada. It is reported that some of the passengers who are exempt from the ban include Canadian citizens and permanent residents, American citizens, flight crew members, diplomats and people with direct family members in Canada.

Second, air carriers will ban anyone who has symptoms of the virus from flying. And since March 16th, all international flights will be fixed to four airports in Montreal, Toronto, Calgary and Vancouver.

(two) European Region

1. Italy

On the evening of March 9th (Monday) local time, Prime Minister Giuseppe Conte of Italy announced in a televised speech that on the 10 day (Tuesday), Italy will impose a ban on the city in the whole country. The population of 60 million in Italy should not travel except for work or emergency.

2. Spain

On March 14th, Spanish Prime Minister Sanchez declared a state of emergency for a period of 15 days and imposed a "no order" in Spain, which began at 8 a.m. on March 16th. The "prohibition order" requires residents to not go out, and those who violate the law will be fined 3000 euros to 6000 euros.

It is reported that the main ports in Spain are Barcelona, Malaga, Cartagena, Valencia and so on.

3. Czech

From 0 hours in March 16th to 6 a.m. on March 24th, people who live in Czech Republic may not leave their homes except for work or emergency. The government suggests that people should work at home or take a vacation.

4. Ukraine

Local time announced on 14 th, from March 16th to April 3rd, to prohibit foreigners from entering the country. From 0:00 in March 17th, Ukraine will stop international regular passenger transport.

In addition, the border defense Bureau of Ukraine announced on the 14 day that it closed 107 border crossings, leaving only 123 ports open. Ze Lens Ki, President of Ukraine, also made a televised speech, announcing that Ukraine will cancel all air passenger traffic temporarily, retaining only land and sea traffic.

5. Belgium

Weil Maes, the caretaker cabinet minister, announced after the national security meeting held on the evening of 12, that all schools in Belgium will be closed from 13 to April 3rd, all recreational activities will be cancelled, bars and restaurants will be closed, supermarkets and pharmacies can be opened at all times, and other "non essential" commercial establishments will be closed on weekends.

6. Estonia

From March 17th, the country will ban foreign tourists from entering the country to prevent the spread of the new crown pneumonia virus. Moreover, the government of Estonia indicated that, in addition to foreign trade, it is planned to conduct a two week quarantine for all entry personnel. In addition, it is reported that Estonia post will change all kinds of imported mail delivery methods, temporarily unable to provide delivery sign and receive service.

7. Romania

Romania President Johannes announced on the evening of 14, Romania will enter the state of emergency on 16, in order to more effectively fight the new crown pneumonia epidemic. This measure will enable the government to invest more funds in the procurement of drugs and necessary medical equipment, and simplify and speed up the relevant procedures. At present, the main ports in Romania are Constanta (CONSTANTA), galas (GALATZ) and Sulina (SULINA).

8. Albania

Since March 15th, the border blockade has been closed and the border between Albania and Montenegro, Kosovo, North Macedonia and Greece closed. Moreover, the Prime Minister of the Republic of alfic clearly pointed out that the border was only open to cargo transportation. At present, there are four main ports in the country: Duras, La La, Saranda and Fukatsu four ports, and Duras and the port of La La are important ports.

9. Poland

Since March 14th, Poland has entered a state of public health emergency. From the 15 day of this month, the airspace above Poland will be closed, and all international passenger and air passenger transport will be suspended temporarily. All foreign aircraft are prohibited from entering the country, and international railway will also be temporarily closed. However, freight is not subject to this restriction, leaving special channels for freight transport.

10. France

On the evening of 16 local time, French President Ma long long made a national television speech, announcing that France was in a "wartime state" against the epidemic. It is reported that the "full city" measures have been implemented and the control measures have been upgraded unprecedentedly. France's interior minister, Costa Al, also said that France issued a clear signal to "stay home" in light of the most stringent European restrictions so far in Italy and Spain.

(three) Asian region

1. Philippines

A few days ago, President Duthel Te of Philippines announced in a national television speech that as the number of new coronavirus cases increased, the warning level of Philippines rose to the highest level - the red code 2 level, and at the same time, it announced that it had decided to blockade the Manila metropolis, covering the whole City and municipality directly under the central government. All traffic between Manila and the metropolis will be suspended. The "closure" order takes effect from March 15th to April 14th.

2. Kazakhstan

Tokaev, President of Kazakhstan, announced on the 15 day that in order to prevent the spread of the new crown pneumonia epidemic, it has entered a state of emergency since 8 hours in March 16th to 7 in April 15th. Except for diplomatic personnel and international organizations delegations invited by Kazakhstan, no one is allowed to enter or leave the country in any way.

3. Singapore

In March 15th, the Singapore government announced that it would further strengthen its entry control measures. From 11:59 pm on March 15th, visitors to Italy, France, Spain and Germany in the past 14 days will not be allowed to enter Singapore. Since 23:59 in March 16th, all the ASEAN countries including Brunei, Kampuchea, Indonesia, Laos, Malaysia, Burma, Philippines, Thailand and Vietnam have recently been separated from Singapore for 14 days after entering Singapore. At the same time, Singapore has banned all cruise ships from stopping at the local level.

4. Uzbekistan

Since March 16th, Uzbekistan has closed air transportation and road transport with other countries. 3 days after the closure of railway transport. Citizens are prohibited from leaving the country or entering the country.

5. Israel

Israeli Prime Minister Netanyahu said that in order to prevent the spread of the epidemic, Israel will require all visitors from abroad to be isolated for 14 days, and the effective period of the new measure will be suspended for 2 weeks.

Recently, Israeli Airlines Arkia and Israir announced that they would cancel all international flights. It is reported that Arkia will immediately suspend all international flights, while Israir will cancel international flights starting next week until May.

6. Yemen

Local time 14, the Yemen government (Hardy's legitimate government) decided to suspend flights from all airports in the country from midnight twelve at 17 local time, except for those responsible for humanitarian relief and supplies. A two week period will be reassessed after two weeks.

7. Kampuchea

On the evening of 15, Prime Minister Hong Sen of Kampuchea issued an urgent "decree of the government", which instructed all government departments, civil servants, relevant personnel and people throughout the country to suspend their trip to European countries, the United States and Iran. The government decree emphasizes that all Kampuchea officials and citizens who have just returned from Europe, the United States and Iran to Kampuchea must observe quarantine in accordance with the principle of the Ministry of health for 14 days from the date of return.

8. Vietnam

Vietnamese authorities have announced that the country has decided to suspend the entry of 27 European countries, and will no longer issue visas for all foreign citizens. It is reported that the measure will be implemented in March 15th for a period of 30 days, except for public reasons.

9. Malaysia

The whole country of Malaysia has been fighting against the epidemic from No. 18-31, but it is not yet sure whether it can transact customs clearance and import and export ports and airports. According to the national conditions, although it will not stop completely, logistics related industries will also cause different degrees of influence, such as extension of time delay, and no extension of staff.

(four) Middle East region

1. Saudi Arabia

The Saudi government has decided to suspend all international flights for two weeks starting from 15 a.m. In addition, the land borders between Saudi Arabia and the United Arab Emirates, Kuwait and Bahrain are only allowed to transport goods or essential goods.

2. Kuwait

In March 11th, after the Kuwait cabinet held a special meeting, it announced a series of new measures to prevent the spread of the disease, including suspending all flights, closing public places, and banning people from gathering. Local media believe that after the implementation of these measures, Kuwait will enter the "closed city" state.

(five) other countries

1. Australia

On March 17th, Australian Prime Minister Morrison announced that all international arrivals entering Australia must have self isolation for 14 days due to the impact of the new crown pneumonia epidemic situation, so as to prevent the spread of the coronavirus, and to implement a travel ban on all non Australian citizens and non permanent residents starting at 21 o'clock on 20 nights.

From March 30th onwards, all international flights to and from Australia will be banned. At the same time, Australia will ban cruise ships from foreign ports to enter Australia for 30 days.

2. Libya

Saraj, Prime Minister of Libya's national unity government, announced 14 days that Libya entered a state of emergency to fight the outbreak of the new crown pneumonia. Moreover, Libya will take preventive measures from 16, including the closure of airports, seaports and border crossings for 3 weeks.

3. Venezuela

Venezuelan President Maduro announced on the 12 day that he suspended all flights from Europe and Columbia for 30 days starting from 15 this month, and declared the state health system into a state of emergency. Maduro made a televised speech on the evening of 13, announcing that the country was on alert.

4. Monaco

Late in the night of March 14th, the official government of the Principality of Monaco said that in order to cope with the persistent spread of the new crown pneumonia epidemic, from March 14th to March 15th, all public places necessary for daily life should be closed.

5. New Zealand

Today, New Zealand Prime Minister jindinda Aldin announced that in order to contain the spread of the new crown pneumonia, all persons except New Zealand citizens, New Zealand permanent residents and their immediate family members will be banned from entering the country. The ban will take effect at midnight on the 19 day.

Two, platform policy

(1) Amazon

1. Amazon to adjust multi-channel transport costs

Amazon's email display to third party sellers shows that the transport rate adjustment for certain products using Amazon's multi-channel logistics service (MFS) is as follows:

Amazon will reduce the rate of emergency transportation for 2 days, depending on the size of the scale, with a maximum drop of 30%. At the same time, the rate of standard transportation will also be reduced. Amazon will also introduce new dimensions for standard and urgent transportation. The reduced rate will take effect from April 1, 2020.

In addition, the rate of priority transportation will remain unchanged, and multi-channel distribution will continue to offer discounted prices for many orders.

2. Amazon FBA closures suspend non essential goods warehousing

In March 18th, Amazon issued a notice on "FBA non essential commodities stopped storage". The announcement shows that Amazon is giving priority to the distribution of life necessities, medical supplies and other high demand products to distribution centers, while other products can not be sent to sub operation centers.

The specific announcement is:

Amazon is closely monitoring the development of COVID-19 (new coronavirus pneumonia) and its impact on buyers, sales partners and employees. In order to provide the best service to all, we only give priority to receiving necessities and medical supplies in the operation center. Commodities such as household staples or medical supplies can not be sent to Amazon operation center.

(2) this storage restriction will take effect on March 17th 5am (PST) and will be implemented until April 5th. Seller email notification / seller background notification / help page will be released in 5am (PST) in US and EUS in March 17th, and all language versions (including Chinese) will be updated later.

3. During the period of restricted storage (March 17th -4 5), we expect that the meeting will have a greater impact on the seller's business, Amazon's warehouse management and buyers. The seller can not send any commodity other than daily necessities and medical supplies to the operation center. We will publish seller's background notification, seller email notification, and new help page, so that sellers can understand this restriction.

3. Amazon Europe station: more than 15kg boxes will be suspended.

Recently, Amazon's European station has issued new rules, and more than 15kg boxes will not be able to enter the warehouse. Amazon said that the warehouse workers needed to maintain a safe distance of 1 meters due to the epidemic situation. But over 15kg of the boxes were overweight, and two staff members were required to lift them up. The staff could not maintain a safe distance of 1 meters, so the warehouse could not handle more than 15kg products for the time being.

It is understood that Amazon announced recently that due to the new crown virus outbreak caused by some products out of stock, Amazon suspended the FBA shipment plan for non essential commodities, and stopped the storage of these commodities.

(two) eBay

1.eBay prohibits the sale of masks, hand sanitizers and other commodities on the platform.

In March 6th, eBay announced the ban on the sale of n95/n100 masks, hand sanitizers / gels and disinfectant wipes on its platform. At present, when users search for keywords such as "coronavirus" or "CoVid-19" on the eBay platform, it will be more difficult to find the list of related products, but if search "Mask" or "medical mask", then the search for products is easier.

In addition, eBay also reminds sellers to pay attention to the following publication policies of eBay: Health Statement and keyword abuse: prohibit the inclusion of health statements in title and description, and prohibit the abuse of "Coronavirus" (new coronavirus), "Covid-19", "Virus" (virus), and "epidemic" (infectious diseases). Prices are soaring above market value: it is forbidden to create goods that are intended to benefit from tragedies and disasters, such as the outbreak of new crown virus.

EBay requires all sellers who have online masks, hand sanitizers and wipes to check their articles and ensure that they comply with the eBay publishing policy.

2.eBay's logistics policy update

1. Use SpeedPAK logistics management plan and other logistics services policy update.

From the beginning of this policy, the direct mail products sold from China to Germany will no longer calculate only the compliance rate of the high price segment (>5 Euro). Instead, all direct mail transactions will be incorporated into the uniform to the compliance ratio calculation, and the definition of logistics services and compliance transactions recognized by high and low price transactions will be differentiated.

From the date of entry into force of this policy, the UK has made a distinction between the definition of logistics services and compliance transactions approved by high and low price transactions (>4 pounds or <=4 pounds). < p= >

(II) eBay direct mail us $5 and other major countries' logistics policy update

Trading day March 29, 2020 (inclusive), the transaction from mainland China to Germany and the United Kingdom will be removed from the denominator of the policy assessment, while the assessment standard will remain unchanged at 50%. In addition, the definition of compliance transactions under the policy requires sellers to satisfy the following requirements simultaneously:

A) use the logistics services that meet the policy requirements, see the policy rules for compliance logistics services, and the service level must be consistent or higher with the buyers' selection level.

B) get timely scan.

3. supplementary provisions for direct mail logistics during the epidemic period

Since March 1, 2020, all direct mail transactions shipped from mainland China must be connected to the platform and provide at least A-scan logistics services. For those sellers who are not compliant with the supplementary provisions, the platform will adopt separate punishments which are independent of other policies, including sales restrictions and account freeze.

(three) Lazada

1.Lazada "spring breeze plan": Thailand station two freight reduction

Lazada announced the launch of the "spring breeze plan". Since March, Lazada will optimize the international freight rates of Thailand station, and the proportion of freight drop will reach up to 90%. At the same time, it also opened Thailand's land transportation channel and built Thailand's cross border competitive rate card. From 0.3KG, land transportation costs are lower than 50% and above by air freight.

In addition, in March 9th, the Lazada "spring breeze plan" put forward new measures: Vietnam Station freight reduction, Thailand Station freight two reduction, Malaysia overseas warehouse warehousing fee reduction.

According to the "spring breeze plan", from March 16th, the Lazada Vietnam station international freight will be optimized and downgraded, with a reduction of up to 96%. At the same time, the freight charges taken by buyers at Thailand station have been lowered for two times. Since March 10th, freight charges for less than one kilogram of goods in Thailand Bangkok area have dropped from 25 baht to 20 baht.

On this basis, the warehousing rate of each weight of the overseas warehouse Malaysia station has been reduced by 50%.

2.Lazada since March 20th Philippines station cross-border business shops adjusted to holiday mode.

In March 19th, Lazada announced the delay of the Lazada 8th Anniversary Birthday promotion campaign originally scheduled for March 27, 2020 in Philippines. In addition, in order to better protect the rights and interests of businesses, the platform will temporarily adjust the cross border merchant shops at Philippines station as holiday mode until March 20th, until further notice. Shops in other countries are not affected and operate normally.

(four) Wish

1.Wish time limited free advance loan

Recently, the Wish announced that all orders confirmed at that time will be eligible for inclusion in the new "advance loan" function from March 2, 2020. If there is more confirmation in the seller's shop, the amount of the "advance loan" can be updated accordingly.

It is reported that the amount of the advance loan requested will be deducted on the next day of payment, and will be deducted from the four payment days after the next day of payment. The amount of repayment for each deduction is 25% of the total repayment amount. In order to provide strong support to sellers, there is no relevant fee at the time limit. Sellers can use the "advance loan" function free of charge.

2.Wish releases latest business policy adjustment

In March 15th, in response to the global development and change of the new coronavirus epidemic situation and the recent resumption process of Chinese businessmen, Wish is about to end a series of business policies and store operation related updates launched in recent weeks, and further adjust the merchant policy 7.5. Please read the following information carefully and adjust logistics and store operations in time according to the situation.

The following first points, second points and third points, are applied to the order of Chinese merchants shipped from mainland China at 0 a.m. Beijing time on March 15, 2020.

1. merchant policy Clause 5.1: all new orders released to merchants during the above time period must be marked "shipped" within 5 natural days after the order release time. If an order is not marked "shipped" in that time period, the order will be automatically refunded, and the merchant will produce an indemnity of US $50 for each automatic refund order, and the related products may also be lowered.

2. merchant policy 5.5: orders released to merchants in all time periods must be confirmed in the time period described in article 5.5 of the merchant policy. The delay in confirming the performance of the claim (i.e. 20% or 1 US dollars of the order amount, whichever is the higher amount) will be resumed.

3. merchant policies 5.11 and 12.2: EPC, EPC Blue, and / or A+ logistics plan orders released to merchants during the above time period must arrive at the corresponding warehouse within 168 hours after the order release time. In case of overtime, the merchant will be charged a 50% freight extra time charge.

4. merchant policy 5.9: merchants will cancel the order or refund the order before the order is confirmed at 0 a.m. in Beijing time on March 15, 2020, and will be charged an indemnity of $2 per sheet.

5. all costs of ProductBoost arising from 0 a.m. Pacific time on March 15, 2020 will be deducted from the payment date of April 1, 2020 and thereafter.

The following sixth points apply to the order of Chinese merchants who shipped goods from mainland China at 0 a.m. Beijing time from March 15, 2020 to 11:59 in March 22, 2020, Beijing time:

Six Merchant policy 7.5: after issuing the following orders to the country of destination, if it is confirmed in the natural days listed below (extended in accordance with the X value corresponding to the different country of destination listed in this frequently asked question article: merchantfaq.wish.com/hc/zh-cn /articles/204530018, as follows), merchants will not be required to undertake the refund order relating to logistics related orders. Ren:

Italy? 36 (extension of 15 natural days)

Mexico? 37 (extension of 15 natural days)

Brazil? 44 (extension of 15 natural days)

Canada: 33 (extend 15 natural days)

? Australia: 24 (extend 10 natural days)

Belgium: 23 (extend 7 natural days)

Switzerland: 24 (extend 7 natural days)

Czech Republic? 24 (extension of 7 natural days)

Germany? 23 (extend 7 natural days)

Denmark: 23 (extend 7 natural days)

Spain? 28 (extend 7 natural days)

France? 23 (extend 7 natural days)

UK? 19 (extended 7 natural days)

Hungary: 24 (extend 7 natural days)

Holland? 22 (extension of 7 natural days)

Norway? 25 (extension of 7 natural days)

Sweden: 27 (extend 7 natural days)

All other purposes listed above do not comply with the existing and unadjusted merchant policy order 7.5: merchant.wish.com/policy/refunds#7.5.

3.Wish A+ the new threshold for logistics is 70 yuan.

In March 17th, in order to deal with the Canadian logistics restrictions caused by the global spread of the new coronavirus epidemic, WishPost launched the A+ logistics plan from the UTC time 2 in March 17, 2020, which is open to all Chinese merchants who have opened the way to Canada.

The WishPost announcement shows that the A+ logistics plan will be automatically incorporated into the A+ logistics plan after the Canadian line is on the line, and the order from mainland China to Canada on the pending processing page of the merchant platform order. At the same time, these orders will display the "A+ logistics plan order" logo on the merchant platform.

Moreover, as the recent outbreak of the new coronavirus epidemic in the world continues to spread, WishPost also said that for all business platform processing pages, the Canadian time orders for Canada released before March 17, 2020 2 before March 17, 2020 were cancelled if the order was 2 between March 17th and March 24th 2, and merchants were not ordered to cancel the order indemnity; if merchants were in March 17 From 2 to 2 in March 24th, the Canadian road will be screened separately for promotional products, and no compensation will be given to merchants.

At present, merchants must use one of the standard logistics channels of the annex economic and security group to fulfill the relevant Canadian route orders issued with the "A+ logistics plan order" logo on UTC hours after 2 hours in March 17, 2020. If the merchant does not use the two required logistics channels to fulfill the order, he may face other consequences of compensation and / or breach of policy.

Among them, the criteria for selecting suitable logistics channels are as follows:

1. if there is at least one item in the waybill created in WishPost (merchant setting price + merchant setting freight) is greater than or equal to 10 US dollars, the merchant must choose WishPost's "safe speed standard" channel to fulfill the waybill.

2. if all the products in the waybill created in WishPost are priced less than $10, the merchant can choose the WishPost's "safe speed" or "safe speed standard" channel to fulfill the waybill.

It is worth noting that for those merchants who only need to provide RMB product prices, the threshold value of the above logistics channel selection criteria is 70 yuan.

After choosing suitable logistics channels, merchants should follow the Wish merchant platform and the distribution address on WishPost. The corresponding orders should be released within 168 hours (7 natural days) after the release of the A+ logistics plan order, and one of the three approved logistics providers approved by Wish (Yan Wen, Wan se, shun you) shall be delivered to the A+ logistics planning warehouse by means of self distribution.

(five) Joom

Joom extend orders processing time again

In March 5th, JOOM announced that the processing time limit for orders should be extended again. For orders from January 30th 08:00 to February 27th 08:00 in Beijing time, the order must be online before March 13th 08:00. Orders approved after February 27th 08:00 need to be online within 15 days.

At the same time, the order which was approved by 08:00 on January 30th before January 30th and failed to go online before March 3rd 08:00 will be automatically cancelled by the system. The order approved by Beijing time on February 27th 08:00 will be checked the order cancellation rate. If the order cancellation rate is greater than 5%, the account will be restricted; if the order cancellation rate is greater than 15%, then the account will be closed.

In addition, if the order is not applied for delivery or internet access within ten days, Joom will cancel the order at the buyer's request. The cancelled order will not affect the cancellation rate of your order. At the same time, the platform also encourages merchants to process orders as soon as possible. The quicker the seller will process the order, the more the platform traffic will be.

(six) express sale.

1. speed sell issued shipping Guide

The global express sale has recently released a guide to the actual shipment of merchants, and has adjusted the relevant policies. For Beijing time March 5th before 24 points to pay a successful order, the deadline for delivery is extended to 24 in March 15th.

At the same time, for orders before March 5th, when the buyer initiates the cancellation order request, the merchant will respond to the buyer's request within 24 hours, and will automatically turn off if he fails to respond to the timeout. Second, speed sell also put forward some suggestions for businesses. Whether IM responds to a reply or voluntarily presents shop coupons, businesses try to appease their customers.

2. worry free return protection plan covers eight more countries

In March 12th, speed express announced in a recent announcement that it will upgrade the worry free return guarantee plan to enhance the seller's service quality and experience of buyers and sellers. It is reported that from March 18, 2020 onwards, if the seller is involved in the United States, France, Britain and other eight countries' worry free return protection plan, the seller's plan will further expand to Brazil, Israel, South Korea, Saudi Arabia, the United Arab Emirates, Poland, Holland and Italy. At that time, the project will cover 16 countries.

(seven) Shopee

The 1. stage seller recovery plan: the new store settled before April can enjoy 120 days' free Commission.

In February 13th, to ease the impact of the new coronavirus outbreaks on cross-border industries, Shopee introduced a seller's recovery plan to help cross-border operators resume operations. The first phase of the recovery plan covers free, free transportation, free of charge, free and free training of the "five exemption policy", which will bring great benefits to new businesses. Among them, all sellers who successfully entered Shopee's first Malay or Taiwan site before March 31st can enjoy 120 days' new shop free Commission, and the appropriate incubation period shops are also applicable.

2. the latest anti epidemic policy: logistics timeliness extension Yiwu warehouse stop receiving goods

In February 13th, in response to the impact of the new crown epidemic on sellers, the pan Southeast Asian market electricity supplier platform Shopee introduced a number of policies to slow down the impact of the epidemic on store operation, including logistics aging, warehouse operation, store operation and so on.

According to the policy of Shopee, according to the policy, the logistics timeliness exemption extended to February 16th during the Spring Festival of the Shopee platform, that is, the 24 years from January 24th to February 16th.

(1) warehouse adjustment can be shipped to Shanghai warehouse in Shenzhen.

In warehousing, Shopee Shenzhen warehouse responds to government epidemic management and control, and coordinates the operation time of warehouses according to requirements. In order to help sellers cope with the impact of the epidemic, Shopee has extended the logistics exemption until February 16th, which will not affect the time limit of packages. The seller can deliver the goods normally and send the package to Shopee Shenzhen warehouse.

Shopee Yiwu warehouse responded to Yiwu's epidemic prevention request and stopped receiving service on the evening of February 1, 2020. The seller can deliver goods to Shopee Shanghai warehouse by express or other logistics delivery. In addition, Shopee Shanghai warehouse, Quanzhou warehouse, Shenzhen Wan and Guangzhou area service are in normal operation.

Shopee Yiwu free collection service is gradually recovering. In order to cooperate with epidemic prevention work, cargo vehicles can't get in and out of some sellers' area. Seller should cooperate to deliver goods to negotiation address. At present, apart from the Yiwu area, other areas in eastern China are receiving normal services. The collection service in Fujian is also functioning normally.

2. The circulation of packages is not affected during the epidemic.

It is reported that the WHO (WHO) issued a statement earlier that people who received packages from China did not have the risk of developing a new coronavirus. According to the analysis, coronavirus can not survive long time on objects such as letters or parcels. Therefore, the seller can rest assured that the current circulation of goods in the target market is temporarily unaffected.

Shopee recommends that sellers communicate with buyers through chatting, shop owners, shop descriptions, live broadcast and other channels to soothe buyers' emotions. Shopee suggests that the contents of the communication: the delivery / logistics delay due to the epidemic situation; cross border product / parcel safety without virus; the masks order shortage can not be issued and other buyers are concerned about products, shipments, activities and other issues.

3. The seller needs to adjust the inventory in time to confirm the supply time.

In view of the shortage products, Shopee recommends that the seller adjust the system inventory in time, including setting up zero inventory, setting up pre-sale (paying attention to the proportion of pre-sale goods), timely handling the shelves, dealing with the main map, heading, etc., and checking whether there is any sign up for the shortage of goods in the near future.

At the same time, Shopee recommends that the seller check the supplier's situation and determine the time to resume the supply, including the following four aspects: the confirmation of the supplier's starting time, the shortage of the products, the search for other suppliers' sources, the setting of the pre-sale time and the confirmation of the normal delivery time of the goods, in order to ensure the normal delivery time.

3. second phase operation recovery plan: February delivery rate up to standard store can get 20% advertising gold rebate.

In February 20th, following the "five exemption policy" of the first phase of the investment recovery plan, Shopee's second stage operation recovery plan was launched. The specific policies include: the platform has been downsized comprehensively since March, the key words advertising support policy has been launched, and 42 free online training programs have been launched.

Among them, Shopee will receive a commission on the completed order (the base of the commission does not include the buyer's freight). At the same time, the same seller will not be allowed to trade commissions in the first three months of the platform. It is worth noting that the current version rate applies only to the completed orders in February 2020 and March.

In terms of key advertising support policies, Shopee announced that all registration stores with the February delivery rate to the site standards would receive 20% advertising rebates. In the way of registration, businesses only need to fill in a shop name, and can sign up for all the shops of all sites under GP.

Specifically, the calculation standard of delivery rate is: during the 29 months of February 1st -2, except the order cancelled by the buyer, the order of the store was scanned by the Shopee warehouse before the end of March 5th.

In the training of online courses, Shopee will provide 42 live broadcast through official live broadcast and professional partner platform, covering the contents of operation, selection, investment and so on. In the live broadcast of merchants, the platform can explain the "five exemption policy" for sellers, including free Commission, free transportation, free of charge, free and free training.